I felt I just had to put pen to paper to thank you for all your help and the excellent service provided by your firm.
In 2009 I had been involved in a car accident which was not my fault whilst working and it was being dealt with by the group company solicitors which were based down in Kent. The lack of sympathy customer service and care only added to my stress and a year later I was no further forward. No one returned my calls or kept me up to date with how the case was going.
I had not realised that I could choose to use my own solicitors and was familiar with the name and reputation of Longden Walker & Renney. What a difference!!! From the first telephone call the receptionist was friendly and efficient and an appointment was made for me the next day.
Thank you for taking the time to listen and then arranging for me to speak to one of your specialist Solicitors most experienced in this kind of claim Andrew Burford. Andrew was very approachable, reassuring and professional. He made sure he had all the details, dealt with getting the paperwork from the other Solicitor and kept me informed by phone or letter along the way and nothing was too much trouble and I have now received my cheque which I am going to use for a well needed holiday, and can finally draw a line under it and move on.
I would not hesitate to recommend Longden's and infact I already have!
Many thanks and Kind regards,
Jonathan Crawford was excellent and very polite. A pleasure. Thank You.